Frequently Asked Questions
Everything you need to know about our handcrafted fashion accessories.
What is the typical processing time for an order?
Since our felties are meticulously handcrafted, please allow 3-5 business days for processing before your order is shipped.
Do you offer international shipping?
Yes, we ship our unique accessories worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What materials are used in your products?
We use high-quality, eco-friendly felt and durable embroidery threads to ensure each piece is both stylish and long-lasting.
Can I request a custom design?
Absolutely! We love creating custom orders. Please contact us via our support email with your ideas, and we will provide a personalized quote.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Please note that custom-made orders are final sale.
How should I care for my pinkpolkadotfelties accessories?
To keep your felties looking new, we recommend spot cleaning with a damp cloth and avoiding complete submersion in water or machine washing.